Refund policy

Last updated: July 18, 2026

Thanks for shopping at Desk Dual. Every item we sell is custom 3D-printed to order, often personalized with your name, number, or color choices, so please read this policy carefully before you buy.

Made-to-Order Items

Because production starts as soon as your order is placed, we are not able to accept returns or offer refunds for buyer's remorse, or for personalization details (names, numbers, spelling) that were entered incorrectly at checkout. Please double-check your personalization before completing your purchase.

Order Changes and Cancellations

You can request a change or cancellation within 24 hours of placing your order, as long as production hasn't started. After that, your item is already being printed and can no longer be changed or cancelled.

Damaged, Defective, or Incorrect Orders

We stand behind our work. We'll provide a free reprint or a full refund if your item arrives damaged or defective, we made an error in the color, personalization, or item shipped, or your order does not arrive within a reasonable time after the estimated delivery window.

To request a reprint or refund, email us at mmdinorscia@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll get back to you within 2 business days.

Refund Processing

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Questions

If you have any questions about this policy, contact us at mmdinorscia@gmail.com.